Résumé
Due to the COVID-19 pandemic, “smart working” (hereafter SW) has become the norm for millions of workers around the world. A new way of working for most workers and in particular in Italy, a country where the use of SW was extremely rare before the pandemic. The aim of this paper, was to highlights whether smart working, adopted to face and survive global crises, could be really a suitable tool to generate benefits for companies, society, reduce environmental impacts and guarantee autonomy and flexibility for workers as well as a balance between private life. The analysis was conducted on a sample of 2753 individuals based in Italy during the period January and February 2021 using PLS-SEM model. The contribution of this study to research is identified in clarifying the potential of SW to create sustainable Smart Cities.